PolyU Tourist Satisfaction Index (2010)
The results for this year are encouraging and the tourists appear to be positive about the services received during their visit to Hong Kong. The sectors that have consistently excelled in service performance are transportation, attractions and immigration services. Nevertheless, hotels, restaurants and retail shops also show good results and have managed to exceed the expectations of the tourists. The PolyU tourist satisfaction index for 2010 is 73.94, which is higher than last year. Although the majority of the sectors show a slight decline in performance this year, the overall result has improved. This is due to the improved performance of the transportation and attractions sectors, both having a high contribution to the satisfaction levels of inbound tourists to Hong Kong.